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Our Policies



If you believe you are entitled to a refund, please contact our customer service team by contacting them at  or on 0423 722 731. Customers will always be refunded via the same method of payment that was used to place the initial order. Refunds will not be issued due to change of mind. In this case, customers will have the option to either exchange their products for alternatives available on  or receive a store credit.




Prior to returning your goods, you must contact our customer service team to obtain a return authorization. The product/s must arrive back to us in new condition with the original box, packaging and contents enclosed. Return shipping will be at the customer’s expense.
Upon receiving a return, the products will be inspected. Re-postage will be at the buyer’s expense. Our 120-day return policy is effective from the invoice date of your order.


Australian Customers. All orders are shipped within 48 hours, Monday to Friday AEST. Within Australia we use Australia Post. Each parcel has a tracking number and this is emailed and/or SMS to the customer once the parcel is dispatched. These parcels can be
tracked at  this tracking number is received, any delivery inquiries should be directed to Australia Post on 13POST (13 7678)Please ensure that the correct delivery address is entered upon ordering, as parcels which are returned to Alma as undeliverable will incur a re-dispatch fee.  


Alma will not be held accountable for the costs of retrieval of any parcels that have been wrongly addressed by the customer before dispatch.
For deliveries within Australia please allow for standard Australia Post delivery times. The estimated delivery date depends on where you (the customer) live.  
The following are estimates only and are based on information provided by Australia Post.


•    Standard registered mail: 7 to 10 business days
•    Express Post: 2 to 4 business days
Please allow for a further 2 days (in addition to the above) for delivery to regional areas.Please allow for further delays around public holidays and peak delivery times (eg. Christmas)
Alma will not be liable or responsible for any damaged goods or missing orders.
We ship to residential, workplaces, PO Boxes and Locked Bag addresses.If you are not home at the time of delivery you will be left a
card and your parcel will be taken to your nearest/local Australia Post Office.Shipping fees charges are not refundable.




Alma has created a hassle free "Book Online" option for your convenience. With the click of a button, you can have your appointment scheduled in advance at a time that is most convenient for you.


Please ensure at the time of your booking you are aware of our cancellation policy. Please allow 24 hours for cancellations or a fee of 100% of the treatment will be charged. Thank you.

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